Privacy policy.

We collect information in the following categories:

Information you provide directly

• Name, company name, job title
• Business email address and phone number
• Account registration details
• Requests submitted via forms (e.g. demos, onboarding, support)
• Communications with Telroi (emails, calls, tickets)

Technical and usage information

• IP address, browser type, device identifiers
• Log data, timestamps, API usage metrics
• Platform interaction data (routes, sessions, errors, performance metrics)

Customer and call metadata (service data)

When you use Telroi's voice services, we may process call timestamps and duration, routing metadata and quality metrics, and CLI information and signaling data.

Important: Telroi does not monitor, listen to, or analyze call content unless explicitly enabled by the customer (e.g., call recording or analytics features).

We use collected information to:

• Provide, operate, and maintain our Services
• Provision voice infrastructure and route voice traffic
• Optimize call quality, latency, and delivery
• Detect fraud, artificial traffic, and abuse
• Comply with telecom regulations and lawful requests
• Communicate with customers and prospects
• Improve platform performance and reliability
• Meet legal, contractual, and regulatory obligations

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where explicitly obtained)

We may share information with:

• Telecom carriers and interconnect partners (to deliver voice services)
• Cloud and infrastructure providers (hosting, monitoring, security)
• Regulators and law enforcement when legally required
• Professional advisers (legal, compliance, audit)

We do not sell personal data.

Telroi operates globally. Your information may be transferred to and processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect transferred data in accordance with applicable laws.

The platform can record and transcribe calls where a customer enables it. Where recording is enabled, Telroi processes the recording, any transcript and any AI-generated summary as a processor acting on that customer’s instructions. The customer is the controller and decides whether recording happens at all.

Recording law differs by jurisdiction. Some require notice to one party, others the consent of every party on the call. The customer operating the number is responsible for giving lawful notice, capturing consent where it is required, and honouring any objection. Telroi provides announcement and consent-capture features but does not decide when they are used.

• Recordings are encrypted in transit and at rest.
• Access is limited to the customer’s authorised users and to Telroi staff acting on a support request or a legal obligation, with that access logged.
• Retention is set by the customer, subject to any minimum a regulator imposes on the customer’s own sector.
• Recordings are deleted on the customer’s instruction, or on account closure in line with the periods below.
• Recordings and transcripts are not used to train Telroi models, and are not shared with an AI provider except to the extent needed to deliver the feature the customer has enabled.

If you were a party to a recorded call and want a copy, deletion or an explanation of why it was recorded, contact the business that called you — they control the recording. We will support them in responding, and you may also contact us at [email protected].

Where a number is provisioned for a sensitive call category, we require an executed Number Use Indemnity before enabling it, as set out in our Terms of use. That executed document, together with the identity and authority evidence supporting it, is stored as part of our compliance record.

These records are held for the life of the number and for seven (7) years after it is released. We keep them because a carrier, a regulator or a court may require us to show who was responsible for traffic on a given number and on what basis it was authorised. They are held on the legal bases of legal obligation and legitimate interest, and are not used for marketing.

The signatory receives a copy on execution and may request a further copy at any time. Because these records exist to meet a legal obligation, a request to erase them may be refused for as long as that obligation applies.

We retain information only for as long as necessary to:

• Provide our Services
• Meet regulatory and contractual obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on data type, jurisdiction, and use case.

We implement industry-standard technical and organizational measures to protect data, including:

• Access controls and authentication
• Network monitoring and encryption
• Secure infrastructure and logging
• Regular security reviews

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion or restriction
• Object to certain processing
• Withdraw consent (where applicable)

Requests can be made by contacting us at [email protected].

We store your language choice and your cookie decision on your own device. With your permission we also load Google Analytics, which sets its own cookies to measure which pages are read; decline and it stores nothing, and withdrawing later clears the cookies it set. Separately, our booking calendar is provided by Cal.com and loads only when you click a booking button — that is, only when you have asked for it — and it sets its own cookies at that point. Change your cookie choice any time from the cookie settings link in the footer.

Our Services may contain links to third-party websites or platforms. Telroi is not responsible for the privacy practices or content of those third parties.

Telroi's Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or our data practices, contact us at:

Telroi · [email protected] · https://telroi.ai