Telroi LLC (“Telroi”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://telroi.com, use our platforms, APIs, products, and services (collectively, the “Services”).

By accessing or using Telroi’s Services, you agree to the terms of this Privacy Policy.

1. Who We Are

Telroi LLC is a telecom infrastructure and intelligence company providing carrier-grade voice routing, SIP trunking, interconnect services, and AI-powered voice optimization tools for MNOs, MVNOs, CPaaS platforms, enterprises, and regulated institutions.

2. Information We Collect

We collect information in the following categories:

a. Information You Provide Directly

• Name, company name, job title
• Business email address and phone number
• Account registration details
• Requests submitted via forms (e.g. demos, onboarding, support)
• Communications with Telroi (emails, calls, tickets)

b. Technical & Usage Information

• IP address, browser type, device identifiers
• Log data, timestamps, API usage metrics
• Platform interaction data (routes, sessions, errors, performance metrics)

c. Customer & Call Metadata (Service Data)

When you use Telroi’s voice services, we may process:

• Call timestamps and duration
• Routing metadata and quality metrics
• CLI information and signaling data
• Important: Telroi does not monitor, listen to, or analyze call content unless explicitly enabled by the customer (e.g., call recording or analytics features).

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain our Services
• Provision telecom infrastructure and route voice traffic
• Optimize call quality, latency, and delivery
• Detect fraud, artificial traffic, and abuse
• Comply with telecom regulations and lawful requests
• Communicate with customers and prospects
• Improve platform performance and reliability
• Meet legal, contractual, and regulatory obligations

4. Legal Basis for Processing

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where explicitly obtained)

5. Data Sharing & Disclosure

We may share information with:

• Telecom carriers and interconnect partners (to deliver voice services)
• Cloud and infrastructure providers (hosting, monitoring, security)
• Regulators and law enforcement when legally required
• Professional advisers (legal, compliance, audit)
• We do not sell personal data.

6. International Data Transfers

Telroi operates globally. Your information may be transferred to and processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect transferred data in accordance with applicable laws.

7. Data Retention

We retain information only for as long as necessary to:

• Provide our Services
• Meet regulatory and contractual obligations
• Resolve disputes and enforce agreements
• Retention periods vary depending on data type, jurisdiction, and use case.

8. Security Measures

We implement industry-standard technical and organizational measures to protect data, including:

• Access controls and authentication
• Network monitoring and encryption
• Secure infrastructure and logging
• Regular security reviews

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion or restriction
• Object to certain processing
• Withdraw consent (where applicable)

Requests can be made by contacting us at company@telroi.com

10. Cookies & Tracking

We may use cookies and similar technologies to improve site functionality, analytics, and performance. You can control cookie preferences through your browser settings.

11. Third-Party Links

Our Services may contain links to third-party websites or platforms. Telroi is not responsible for the privacy practices or content of those third parties.

12. Children’s Privacy

Telroi’s Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Telroi LLC
Email: company@telroi.com
Website: https://telroi.com